FAQ

Kimono insurance - free of charge

For your peace of mind, all plans are guaranteed from the outset to cover up to ¥3,000 for repairs.

We also deal with problems such as slight spills, shrinkage of the fabric due to rain that cannot be covered by an umbrella, and bouncing.

However, antique and retro kimonos are one-off items, so please use them carefully so that the next person can wear them.

*Please make sure to use an umbrella in case of rain. *Please place a handkerchief on your lap when dining.

*In the unlikely event of soiling, please inform a member of staff.

Translated with DeepL.com (free version)

About 500 in Karasuma shop, 800 in Kiyomizu. Almost all kimonos are silk and antique, one and only.

We make them refresh  everyday so kimono choise is just like "once in the lifetime meeting"

Please refer to the customer gallery on the homepage and posts on Instagram.

※Customer Gallery

※Instagram

It is depends on the customers,  on average, 20min for choose kimono, 20min for wearing kimono,15min for hair. However in tourist seaseon, it would need more . In case you come late, you will need more extra time to wait for another customes. We give priority to the customers who come on time.

Tekuteku Kyoto offers kimonos for sightseeing and walking around town.

It cannot be worn at formal seats or at gatherings with the name "-shiki".

Almost antique kimono is a litte bit small size. This is because japanese women in old

times were smaller than the women nowadays. We are sorry to tell you that if your B,W,H each size is over 100cm, you will not be able to wear antique kimono. However we have XL size kimono too which is not silk but polyester. we help you to look for one you can wear and in case you can not wear any of them, you will be able to  cancel your reservation on that day.( in this case we can refund your deposit)

I'm sorry. We do not allow customers who do not rent kimonos to enter the store.

We have transparent summer kimono and yukata.

Summer in Kyoto includes the Gion Festival and Kawadoko, and it's popular to go out in kimono or yukata!

Yukata plan

Summer kimono plan

Ribbon belt Plan

race plan

Men's yukata plan

Men's plan *No cover

square belt plan

Ribbon belt Plan

race plan

Formal kimono Plan

Men's plan

Haori, shawl

Furisode plan *Kiyomizu store only

In principle, no. Using photos of the outfit prepared at our shop to promote, take orders for, or sell kimono/fabric/accessories (including items you bring) is not permitted.
For example: wearing a kimono made by yourself/your family/your company, then filming or posting it as marketing content or sales materials.
If you have a special reason, please contact us via our official email at least one week in advance with the purpose, platform/account, and shooting details. We will review the request on a case-by-case basis.

Basically, we do not accept hairstyles with wigs.
If you have any questions, please contact us in advance.

Please note the following points when you contact us.
・If the shape does not come out due to the heat of the iron, we will change the style you want.
・We will use sprays and styling agents for the set.
・Because the pin is difficult to stay, there is a possibility that it will collapse on the way.
*Please come to the store wearing a wig. Please refrain from wearing it in the store.

Please make your own set.
There is no space or mirror for hair setting in the store, so please come after finishing your hair set before coming to the store.

Yes. And the hairstyle is including accessories that you can choose.(1000yen)

It is depends on the situation. Please make a reservation for hair  and ask to a stylist on that day. Sometimes we would not be able to make your favorite style due to be easy to lose shape. Please understand us.

We do not have mirrors or power outlets for hair irons for self-use.

If you are going to do your own makeup or hair set by yourself, please be sure to come to the store after you are done.
We also ask that you refrain from doing hair styling for your companions in the store.
Please use the hair set for 1,000 yen.

Please consult with the hair staff on the day.

We also have hair ornament rentals (from 550 yen).

Please let us know when you have your hair done.

We will prepare the bottoming shirts, kimono's bags, shoes and even brand new socks for you so we make sure you don't have to prepare anything.
However, there are only a limited number of thermal clothes that can be rented at our shop for the Warmth plan for winter (including Kimono, Haori, Scarf, Gloves) so it's better to prepare the low-cut neckline thermal clothes for yourself.

Yes we will keep your luggage free of charge during the business hours. But it's better to keep your valuables with you.

Yes, we will keep your luggage except valuables while you go out in kimono.
Please be assured that we do not charge additional fees for large carry cases.

We recommend that you manage perishable items such as souvenirs and fragile items by yourself.

Yes, you can, but you need 5000 yen as a deposit.

In case you left something in our shop, Please contact us as soon as possible.We will keep your lost property for a month, however if it would be more than one week, we would dispose them. (In case you left food,drink or underwear etc, we would dispose them more early.)

No. Please return to the same shop as you rent.

Drinks are a must!

In addition, it would be a good idea to have a handy fan, parasol, sweat wipe sheet, and cool sheet!

We recommend Heattech innerwear and leggings.

We also have socks under socks, hand warmers for the feet, arm warmers (free of charge), coats (550 yen), and shawls (550 yen).

In case you cancel your reservation, please cancel it from the link which is attached in a confirmation mail. It is possible for you to do this 24hours before your reservation date. 

If you contact us after 18:00 the day before, a cancellation fee of 2000 yen per person will be charged.

Please refer to the reservation cancellation page in the reservation completion email that you received. (Up to 24 hours before the reservation date)

If you wish to cancel after that, please contact the store. (No cancellation fee will be charged until 18:00 the day before the reservation)

[Change of reservation date]

Up to 24 hours before the reservation date, you can proceed from the reservation completion email that you received. Please cancel your reservation and then make another reservation.

If it has passed 24 hours before the reservation date, please call the store.



[Reservation number of people and time change]

Please contact the store once. Depending on the reservation status, we may not be able to meet your request.

Check the filtering settings of your email software, free email service, and Internet provider.
It is also possible that the email has been sorted into a different folder or junk mail folder.
You may have entered your own email address incorrectly.

* In the case of mobile carrier email addresses such as "xxxx@docomo.ne.jp" and "xxxx@ezweb.ne.jp" when receiving emails on mobile phones, make sure that emails other than those you allow from the beginning do not arrive. There is a possibility that it is set so that you do not receive e-mails from other than mobile carriers.
If we are unable to contact you by any means, we may cancel your order.

Of course. However, if you need additional hair styling, we have to decide on the day's appointments.

If you would like a couple plan, please let the staff know when you arrive.

The plan is a combination of men's kimono (yukata) and women's kimono (yukata). 
Prices vary depending on the plan chosen by women.

*Not available to those who have chosen the Formal Plan or Furisode Plan.

[Spring/Autumn/Winter]

・square belt Plan x Men's Plan 12,700 yen

・Ribbon belt Plan x Men's Plan 10,500 yen

・Race Plan x Men's Plan 11,050 yen

【summer】

・Summer Kimono Plan x Men's Yukata Plan 11,600 yen

・Yukata plan × Men's yukata plan 9,400yen

・Ribbon belt Plan x Men's Yukata Plan 9,400 yen

・Lace Plan x Men's Yukata Plan 9,950 yen

Sorry, for the baby's safety, we cannot provide services for pregnant mothers to wear kimono. If you don't tell us that you are pregnant in advance and wearing kimono, we won't be responsible for any problems.

we are sorry to tell you that attendant can not change your clothes  in the shop.

Karasuma store: 20:30
Shimizu store ... 18:30
Please return by this time. We do not offer services such as time extension.
If you are not on time, you will be charged a late fee as a penalty.

From 3,000 yen per person

Please be careful

Please manage by yourself.

On rare occasions, some people forget it when changing clothes or changing bags.

We will also check for items left behind, but we are not responsible for them.

In addition, if there is a forgotten item, it will be delivered to the police station as soon as it is found. If you contact us within one week after discovering the lost item, we will send it by mail (cash on delivery).

Thank you for your understanding.

Guidance on Photography & Commercial Use

1) Personal use (No need to contact us)

For personal use such as the following, you do not need to contact us in advance. Please feel free to enjoy.

• As a travel memory

• Posting on your personal social media (within non-commercial use)

About “non-commercial use”
If your post is simply to share memories—like a diary—and it does not lead to work or sales, it is fine.
However, if your profile permanently includes a booking link, sales page, price list, business contact, etc., it may fall under “2) Work/Activity use” below.

2) Use for work or activities (Please contact us in advance)

If you are considering any of the following uses, please contact us before booking.
We would appreciate it if you could let us know at least one week before your planned date.

Examples

• Promotional photos (profile photos, artist photos, etc.)

• Posting in a portfolio

• Social media / YouTube for activities (regardless of follower count, any content linked to attracting customers, getting work, activity announcements, or PR)

• Company PR videos, promotions, advertisements, etc.

How to contact us

• Please contact us via our official email address or Instagram DM.

Important notes

• For any work/activity use, please always inform us in advance, regardless of the scale.

• Depending on the content, we may need to charge an additional fee (depending on shooting setup, time required, and how the images will be used).

• If we determine there is mutual benefit based on the content and reach/impact, we may be able to proceed at the regular price or offer a discount.

• Even after booking or your visit, if the actual use differs from what you told us, or if it is operationally difficult, we may not be able to accept it.

3) Uses that are difficult for us to accept

In principle, we do not accept the following due to operational reasons. In exceptional cases we may accept them, but please consult us in advance.

• Use for paid photo sessions/events where participation fees are collected

• Use as costumes for photo session events

• Use as costumes for live events (depending on the details)

• Wedding pre-shoots (depending on the details)

4) Uses we do not accept

We are sorry, but we do not accept the following:

• Selling photos taken of our rental kimono/accessories as products

• Using photos of your outfit prepared at our shop to sell, take orders for, or promote kimono/fabric/accessories (including brought-in items)
  (Example: wearing a kimono you created, photographing it, and using it for sales promotion, etc.)

• If there are special circumstances, we may review your request individually after prior consultation.
  (As a rule, we do not accept these requests, so approval is not guaranteed.)

5) Proposals from our side

Depending on the content and conditions, we may propose a collaboration arrangement (discount/free support, etc.).
All cases are discussed individually and require prior coordination.

6) If you are unsure, please contact us

If you are not sure which category applies, please contact us by official email with the information below:

• Where you plan to post (media/account; URL if available)

• Shooting details (number of people, photographer, equipment, estimated time, etc.)

• Purpose (memory, activity announcement, PR, sales promotion, etc.)

• Posting format (Stories only, Reels, YouTube, etc.)

Reference: Examples of past collaborations/permissions

• Kyoto Tanabata Lantern Festival (Performer: Misaki / avex: costume support)

• Kansai TV (Kantele) Rie Muranishi: costume support

• Nagoya TV “Mentele”

• Marutakeebisu (yukata, furisode, etc.: costume support)

Credit cards and QR code payments are also accepted.

You are free to use it for shooting inside or outside the store (around the store).

Please understand that you cannot take it with you when you go out.

Next day return is also available. Please return it to the store by 14:00 pm the next day.We apologize for the inconvenience, but when making a reservation online, please enter "request for next day return" to the store in the desired plan column.

If you visit us on the day, we may not be able to respond.

[Irodori Kyoto]…A shop specializing in Irodori Kyoto original kimono

・We also have light-colored kimonos with small floral patterns and jacquard, and retro kimonos. The obi is a half-width obi with a ribbon or ruffle knot for a cute and casual look.

This is a shop where even those who don't know much about kimonos or are new to kimono can feel at ease and look cute. The price is 4,400 yen no matter which kimono you choose.

[Tekuteku Kyoto]...Irodori Kyoto's original kimono, lace kimono, antique kimono, homongi, long-sleeved kimono (Shimizu store only) A large general store with everything you need

・There are all kinds of clothes, so you're sure to find something you want to wear. We have everything from lace and irodori kyouto kimonos to mature and chic kimonos.

You can choose between a half-width obi (ribbon knot) and a drum knot. The price starts from 4,400 and varies depending on the kimono (plan) you choose.

If the strap becomes loose or comes off, please call us immediately at that moment.
Continuing to walk may cause foot pain or injury, and can also lead to further damage to the sandals.
We will guide you to the nearest store for adjustment or replacement.

To ensure smooth assistance, we kindly ask that you contact us when the strap comes off,
rather than waiting until you return the sandals.

This is to ensure your safety and to reduce any inconvenience during your visit.

Please do not continue walking. Contact us by phone first.
Continuing to walk may cause foot pain or injury,
and may also lead to further damage to the sandals.
When you call, we will guide you to the nearest store where staff can assist you.

If the strap has not completely come off, you may return to the shop carefully and only as much as you can manage.
If you feel any difficulty walking or feel unstable,
please stop and call us from where you are.