FAQ

We do not offer kimono insurance.

However, since we handle many one-of-a-kind kimonos, we ask that you wear them carefully.
It is safe if you can enjoy it by paying attention to the following.

*Be sure to use an umbrella when it rains.
*Please place a handkerchief on your lap when eating.

*We do not charge a maintenance fee in the unlikely event that it gets dirty, but please let the staff know.

About 550 in Kiyomizu head store, 450 in Karasuma shop, 800 in Kiyomizu. Almost all kimonos are silk and antique, one and only.

We make them refresh  everyday so kimono choise is just like "once in the lifetime meeting"

Please refer to the customer gallery on the homepage and posts on Instagram.

*Customer Gallery
＊Instagram

It is depends on the customers,  on average, 20min for choose kimono, 20min for wearing kimono,15min for hair. However in tourist seaseon, it would need more . In case you come late, you will need more extra time to wait for another customes. We give priority to the customers who come on time.

I'm sorry. Children of elementary school age and younger cannot use the facility regardless of their height or physique.

Because the concept is rental kimono that adults can enjoy
We apologize for any inconvenience this may cause.

We are looking forward to your visit after becoming a junior high school student

We are sorry to tell you that we don't have kimono for children.

Tekuteku Kyoto offers kimonos for sightseeing and walking around town.

It cannot be worn at formal seats or at gatherings with the name "-shiki".

Almost antique kimono is a litte bit small size. This is because japanese women in old

times were smaller than the women nowadays. We are sorry to tell you that if your B,W,H each size is over 100cm, you will not be able to wear antique kimono. However we have XL size kimono too which is not silk but polyester. we help you to look for one you can wear and in case you can not wear any of them, you will be able to  cancel your reservation on that day.( in this case we can refund your deposit)

I'm sorry. We do not allow customers who do not rent kimonos to enter the store.

Kimonos are changed daily. We can't promise that we will always have the kimono you want because we are out for maintenance.

We have plenty of numbers and types available, so please feel free to use them.

[Change of reservation date]

Up to 24 hours before the reservation date, you can proceed from the reservation completion email that you received. Please cancel your reservation and then make another reservation.

If it has passed 24 hours before the reservation date, please call the store.



[Reservation number of people and time change]

Please contact the store once. Depending on the reservation status, we may not be able to meet your request.

Basically, we do not accept hairstyles with wigs.
If you have any questions, please contact us in advance.

Please note the following points when you contact us.
・If the shape does not come out due to the heat of the iron, we will change the style you want.
・We will use sprays and styling agents for the set.
・Because the pin is difficult to stay, there is a possibility that it will collapse on the way.
*Please come to the store wearing a wig. Please refrain from wearing it in the store.

Please make your own set.
There is no space or mirror for hair setting in the store, so please come after finishing your hair set before coming to the store.

Yes. And the hairstyle is including accessories that you can choose.(1000yen)

Sorry, we do not provide make-up service.
In addition, there is no cosmetics or hairstyle products for you using alone. If you do not have hairstyle or make-up but you want to do, please be prepared before you come to our shop.

It is depends on the situation. Please make a reservation for hair  and ask to a stylist on that day. Sometimes we would not be able to make your favorite style due to be easy to lose shape. Please understand us.

We do not have mirrors or power outlets for hair irons for self-use.

If you are going to do your own makeup or hair set by yourself, please be sure to come to the store after you are done.
We also ask that you refrain from doing hair styling for your companions in the store.
Please use the hair set for 1,000 yen.

We will prepare the bottoming shirts, kimono's bags, shoes and even brand new socks for you so we make sure you don't have to prepare anything.
However, there are only a limited number of thermal clothes that can be rented at our shop for the Warmth plan for winter (including Kimono, Haori, Scarf, Gloves) so it's better to prepare the low-cut neckline thermal clothes for yourself.

Yes we will keep your luggage free of charge during the business hours. But it's better to keep your valuables with you.

Yes, we will keep your luggage except valuables while you go out in kimono.
Please be assured that we do not charge additional fees for large carry cases.

We recommend that you manage perishable items such as souvenirs and fragile items by yourself.

Yes, you can, but you need 5000 yen as a deposit.

In case you left something in our shop, Please contact us as soon as possible.We will keep your lost property for a month, however if it would be more than one week, we would dispose them. (In case you left food,drink or underwear etc, we would dispose them more early.)

No. Please return to the same shop as you rent.

In case you cancel your reservation, please cancel it from the link which is attached in a confirmation mail. It is possible for you to do this 24hours before your reservation date. 

If you contact us after 18:00 the day before, a cancellation fee of 2000 yen per person will be charged.

We are sorry to tell you that you can not. Please choose one after you come to a store.

Please refer to the reservation cancellation page in the reservation completion email that you received. (Up to 24 hours before the reservation date)

If you wish to cancel after that, please contact the store. (No cancellation fee will be charged until 18:00 the day before the reservation)

Reservations can be made online from one month before the desired date.

For example, reservations for April 1st will be accepted from 00:00 on March 2nd, one month before.

Check the filtering settings of your email software, free email service, and Internet provider.
It is also possible that the email has been sorted into a different folder or junk mail folder.
You may have entered your own email address incorrectly.

* In the case of mobile carrier email addresses such as "xxxx@docomo.ne.jp" and "xxxx@ezweb.ne.jp" when receiving emails on mobile phones, make sure that emails other than those you allow from the beginning do not arrive. There is a possibility that it is set so that you do not receive e-mails from other than mobile carriers.
If we are unable to contact you by any means, we may cancel your order.

Of course. However, if you need additional hair styling, we have to decide on the day's appointments.

If you would like a couple plan, please let the staff know when you arrive.

The plan is a combination of men's kimono (yukata) and women's kimono (yukata). Please note that the hakama plan is not applicable.

Prices vary depending on the plan chosen by women.

*Not available to those who have chosen the Hanare Plan or Furisode Plan.

[Spring/Autumn/Winter]

・Tekuteku Plan x Men's Plan 12,700 yen

・Irodori Plan x Men's Plan 10,500 yen

・Race Plan x Men's Plan 11,050 yen

【summer】

・Summer Kimono Plan x Men's Yukata Plan 11,600 yen

・Yukata plan × Men's yukata plan 9,950 yen

・Irodori Plan x Men's Yukata Plan 9,400 yen

・Lace Plan x Men's Yukata Plan 9,950 yen

Sorry, for the baby's safety, we cannot provide services for pregnant mothers to wear kimono. If you don't tell us that you are pregnant in advance and wearing kimono, we won't be responsible for any problems.

we are sorry to tell you that attendant can not change your clothes  in the shop.

Karasuma store: 20:30
Shimizu head office ... 18:30
Please return by this time. We do not offer services such as time extension.
If you are not on time, you will be charged a late fee as a penalty.

From 3,000 yen per person

Please be careful

Please manage by yourself.

On rare occasions, some people forget it when changing clothes or changing bags.

We will also check for items left behind, but we are not responsible for them.

In addition, if there is a forgotten item, it will be delivered to the police station as soon as it is found. If you contact us within one week after discovering the lost item, we will send it by mail (cash on delivery).

Thank you for your understanding.

*Use is prohibited in the following cases.


・ Use for photo sessions and events to collect membership fees

・Pre-wedding shoot

・ Costumes for live performances, events, etc. (depending on the content)

・ Photo session costume


There seems to be a photo session / event wearing our kimono.

I'm very sorry, but there are times when I'm allowed to refuse on the day.

In such an event, we have no choice but to adjust to the convenience of the organizer, ignoring the nature of the kimono and judging that we cannot provide sufficient service to general customers.


It is also not possible to commercialize and sell materials that have been photographed of rented kimonos.


The following are available: (You can't shoot inside the store)


・Company PR video

・Instagrammer

・YouTube shooting

・Commercial shooting


All of the above are of any size. *Must be reported. If you are not sure whether you are eligible, please feel free to contact us with your account.


There is no charge up if it is within the normal rental time range.


Prior notice (at least 2 weeks in advance) is required for model shoots and SNS activities (including Instagram).

Permission to shoot is issued only when you are wearing a kimono.

Photography is not allowed inside the store. / Selfie regardless of others

[Please understand that all of our staff are trying to keep our restaurant fresh and fresh not only for first-time customers, but also for repeat customers]


If we find those acts without permission, we will request deletion and take legal action.


Please refer to the "Terms of Use" before using this site, and contact us by email if you have any questions.


If you contact us in advance and consult us, we will also cooperate with shooting.


* "Terms of Use" *

Tekuteku Kyoto rental kimonos can be used by individuals, corporations, and commercial customers at regular rates, as long as they are within the scope of the terms and conditions and have been notified in advance.


Copyright


Copyright is not waived. All rental items are copyrighted by Tekuteku Kyoto.


All terms are subject to change without notice. Thank you for your understanding.



++++++++ Filming Permission Case++++++++++


・Kyoto Tanabata Lantern Festival

　　　Performer Misaki-san/avex (costume cooperation)


・Kantele: Rie Muranishi Costume cooperation


 ・Nagoya Television Mentele

Only cash is accepted for payment on the day.
Please note that we do not accept credit cards.

You are free to use it for shooting inside or outside the store (around the store).

Please understand that you cannot take it with you when you go out.

[Irodori Kyoto]…A shop specializing in Irodori Kyoto original kimono

・We also have light-colored kimonos with small floral patterns and jacquard, and retro kimonos. The obi is a half-width obi with a ribbon or ruffle knot for a cute and casual look.

This is a shop where even those who don't know much about kimonos or are new to kimono can feel at ease and look cute. The price is 4,400 yen no matter which kimono you choose.

[Tekuteku Kyoto]...Irodori Kyoto's original kimono, lace kimono, antique kimono, homongi, long-sleeved kimono (Shimizu store only) A large general store with everything you need

・There are all kinds of clothes, so you're sure to find something you want to wear. We have everything from lace and irodori kyouto kimonos to mature and chic kimonos.

You can choose between a half-width obi (ribbon knot) and a drum knot. The price starts from 4,400 and varies depending on the kimono (plan) you choose.